Refund policy
At TireFlow™, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.
Returns
If you wish to return your TireFlow™ product, please contact us before sending anything back.
To be eligible for a return, the product should generally be:
- Unused and in its original condition
- Returned with its original packaging and accessories
- Accompanied by proof of purchase
Certain items may not be eligible for return where applicable under South African law.
Faulty or Defective Products
If your TireFlow™ compressor arrives faulty or develops a defect, please contact us as soon as possible.
We may ask you to provide:
- Your order number
- A description of the issue
- Photos or videos showing the problem
Depending on the circumstances, we may offer a repair, replacement, refund, or another appropriate remedy in accordance with applicable South African consumer law.
Incorrect or Damaged Orders
If you receive the wrong product or your product arrives damaged, please contact us as soon as possible after delivery.
Please provide photographs of the product and packaging where possible so that we can investigate the issue and arrange an appropriate solution.
Change-of-Mind Returns
Where a return is permitted because of a change of mind, the product must be returned in an acceptable condition and may be subject to applicable return conditions and costs.
Return shipping costs may be the responsibility of the customer where the return is not due to a fault, defect, damage, or error on our part.
Refunds
Once your return has been received and assessed, we will notify you whether your refund has been approved.
Approved refunds will generally be processed using the original payment method.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
Exchanges
Where appropriate, we may offer an exchange for a replacement product.
If a replacement is unavailable, another appropriate remedy may be offered in accordance with applicable consumer law.
Non-Returnable Items
Products that have been significantly used, damaged through misuse, or returned without required accessories may not qualify for a return where permitted by law.
Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.
How to Request a Return
To request a return or report an issue with your order, please contact our customer support team through the contact details provided on our website.
Please include your order number and a brief description of the reason for your request.
We will provide you with the next steps.
Important
TireFlow™ reserves the right to assess each return individually. This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under South African law.